Privacy Policy

Effective Date: January 20, 2026

1) Information We Collect

We collect information in three main ways: (a) information you provide; (b) information collected automatically; and (c) information from integrations and third parties.

1.1 Information You Provide

• Account Information: name, username, password, organization details, and plan selections.
• Billing Information: billing address and payment method details (processed by third-party payment processors).
• Customer Content: the content you upload or process through the Service (e.g., contacts, messages, call scripts, notes, prompts, recordings, transcripts).
• Support/Feedback: information you provide when you submit feedback or requests.

1.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, device identifiers, pages viewed, features used, timestamps, and performance logs.
• Cookies & Similar Technologies: used to maintain sessions, remember preferences, and measure performance.

1.3 Information From Integrations and Third Parties

If you connect third-party services (e.g., CRM, calendar, communications providers such as Twilio, analytics tools), we may receive information from those services to enable the integration.

2) How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Service.
• Enable automations, workflows, communications, and integrations you configure.
• Process transactions and manage subscriptions.
• Prevent fraud, abuse, and security incidents.
• Monitor performance, debug issues, and optimize user experience.
• Comply with legal obligations and enforce our agreements.

3) Communications Data (SMS/Voice/Recording/Transcription)

The Service may support communications features such as SMS/MMS and voice calling through third-party providers (for example, Twilio or similar platforms).

• Consent: You are responsible for obtaining any required permissions/opt-in from end recipients.
• Opt-Out: You are responsible for honoring opt-out requests, including SMS “STOP” where applicable.
• Recording/Monitoring: If you enable call recording, monitoring, or transcription, you are responsible for providing notice and obtaining legally required consent.
• Deliverability: Carriers and providers may filter, block, or limit messages/calls, and delivery is not guaranteed.

We may store communications metadata (such as timestamps, routing data, delivery status, call duration, and logs) to provide the Service and for security, troubleshooting, and compliance.

4) How We Share Information

We may disclose information in the following circumstances:

• Service Providers: with vendors who help operate the Service (hosting, analytics, communications, billing, support).
• Integrations: when you enable an integration, information may be shared with the connected third party as directed by you.
• Legal & Safety: to comply with law, respond to lawful requests, protect rights, safety, and prevent abuse.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets (subject to confidentiality where appropriate).

5) Sale / Sharing of Personal Information

We do not sell personal information in exchange for money. Depending on how analytics and advertising technologies are configured, certain disclosures may be considered “sharing” under some state laws. Where required, we provide opt-out mechanisms for targeted advertising/sharing.

6) Cookies & Analytics

We may use cookies and similar technologies to operate the Service, keep you logged in, understand usage, and improve performance. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

7) Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary depending on the type of data and how the Service is configured.

8) Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Privacy Rights (U.S. States)

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, such as the right to:

• Access and obtain a copy of personal information.
• Delete personal information (subject to certain exceptions).
• Correct inaccurate personal information.
• Opt out of targeted advertising, and certain profiling or automated decision-making (where applicable).
• Opt out of “sale” or “sharing” of personal information (as defined by applicable law).
• Limit use/disclosure of certain sensitive personal information where required by law.
• Non-discrimination for exercising your privacy rights.

If a request is denied, you may have the right to appeal depending on your state law. We will respond in the timeframe required by applicable law.

9.1 Authorized Agents (Certain States)

Some state laws allow you to use an authorized agent to submit requests on your behalf. We may require proof of authorization and may verify your identity before fulfilling requests.

10) Business Customers (B2B/Enterprise)

If you use the Service as part of an organization, your organization may control how your information is handled. In many cases, Runn AI acts as a service provider/processor for Customer Content submitted by business customers.

11) International Users

The Service is intended for U.S. users. If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other jurisdictions where our service providers operate.

12) Sensitive Information

Unless explicitly required for your use case and supported by the Service, you should avoid submitting sensitive personal information (such as government IDs, precise geolocation, health data, biometric data, or financial account credentials) into the Service. If you choose to process sensitive data, you are responsible for providing notices and obtaining permissions required by law.

13) Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children.

14) Changes to This Privacy Policy

We may update this Policy from time to time. If we make changes, we will update the Effective Date above. Continued use of the Service after the changes become effective means you accept the updated Policy.

By using the Service, you acknowledge that you have read and understood this Privacy Policy.