Terms & Conditions

Effective Date: January 20, 2026

1) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. The Service is not intended for children.

2) Account Registration & Security

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• You must provide accurate and complete information and keep it updated.
• You must promptly stop unauthorized access or use and secure your account if you suspect compromise.

3) The Service

Runn AI provides software features that may include automation, messaging, calling, AI-driven workflows, integrations, and analytics. The Service may rely on third-party platforms (including communications providers) and may change over time.

3.1 Service Changes

We may modify, update, or discontinue features at any time. We may also impose reasonable usage limits to protect the Service, users, and third-party providers.

4) License & Acceptable Use

4.1 Limited License

Subject to these Terms and your compliance, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

4.2 Prohibited Conduct

You agree not to (and not to allow others to):

• Use the Service for unlawful, deceptive, abusive, harassing, defamatory, or discriminatory purposes.
• Send spam, unsolicited messages, or operate without valid consent where required.
• Violate carrier, platform, or telecommunications rules (including any messaging/calling policies).
• Transmit malware, exploit vulnerabilities, or attempt unauthorized access to systems or data.
• Reverse engineer, decompile, or attempt to extract source code except as allowed by law.
• Use the Service to create or distribute content that infringes intellectual property rights.
• Use the Service to collect sensitive data without appropriate safeguards, notices, and permissions.
• Resell or provide the Service to third parties except as expressly authorized in writing.

5) Communications Features (SMS, Voice, Email) – Compliance Requirements

The Service may enable you to send or receive communications (e.g., SMS/MMS, voice calls, voicemail drops, recordings, and related features) through third-party providers such as Twilio or similar platforms (“Communications Features”).

5.1 Your Responsibilities

You are solely responsible for ensuring your communications comply with all applicable laws, regulations, carrier requirements, and third-party provider policies, including but not limited to:

• Obtaining valid consent (opt-in) before sending messages or placing calls where required.
• Providing required disclosures (e.g., message purpose, “Msg & data rates may apply” where applicable).
• Honoring opt-out requests immediately (e.g., “STOP” for SMS).
• Complying with telemarketing, robocalling, and Do-Not-Call rules where applicable.
• Complying with anti-spam laws for email (e.g., CAN-SPAM) and any applicable state laws.
• Ensuring proper notice and consent for call recording/monitoring (see below).

5.2 No Spam / No Unsolicited Outreach

You may not use the Communications Features to send unsolicited, deceptive, or harmful messages or calls. We may suspend or terminate access to Communications Features for suspected abuse, excessive complaints, or policy violations.

5.3 SMS Opt-Out Handling

If you enable SMS, you must maintain workflows that honor opt-outs. A recipient’s “STOP” (or equivalent) must result in cessation of further SMS messages to that recipient unless and until they re-consent.

5.4 Call Recording & Monitoring Consent

Some states require consent of all parties to record calls. You are responsible for ensuring that required consent is obtained before recording, monitoring, or transcribing calls. You must provide notice and obtain any legally required consent for recordings, transcriptions, and AI analysis of communications.

5.5 Carrier/Provider Limits & Enforcement

Communications providers and carriers may block, filter, or limit communications. Delivery is not guaranteed. We are not responsible for carrier filtering, provider outages, or messaging/calling deliverability outcomes.

6) Third-Party Services & Integrations

The Service may integrate with third-party tools, platforms, CRMs, communications providers, and payment processors. Your use of third-party services is subject to their terms and policies. We do not control third-party services and are not responsible for their acts or omissions.

7) Fees, Billing, and Taxes

Certain features may require payment. If you subscribe, you agree to pay fees as described at checkout or within your plan. Taxes may apply and are your responsibility unless stated otherwise.

• Subscriptions may renew automatically until canceled.
• We may change pricing or plan features with advance notice where required by law.
• Late or failed payments may result in suspension or loss of access.

8) Data & Customer Content

8.1 Your Content

“Customer Content” means information, data, files, communications, prompts, messages, contacts, and other content you submit to the Service or process through the Service. You retain ownership of your Customer Content.

8.2 Permission to Process Customer Content

You grant us a limited right to host, store, transmit, and process Customer Content solely to provide, maintain, and improve the Service, prevent abuse, enforce these Terms, and comply with legal obligations.

8.3 Your Warranties About Customer Content

You represent and warrant that:

• You have all rights and permissions necessary to provide Customer Content to the Service.
• Your Customer Content and your use of the Service comply with applicable law.
• You will not submit content that violates privacy rights, intellectual property rights, or other rights.

9) AI Features & Outputs

The Service may generate suggestions, summaries, scripts, or other outputs (“Outputs”). Outputs may be inaccurate, incomplete, or inappropriate for your specific situation. You are responsible for reviewing Outputs and using professional judgment before acting on them.

The Service is not a substitute for professional advice (legal, medical, financial, or otherwise).

10) Intellectual Property

The Service and all related software, design, text, graphics, and underlying technology are owned by Runn AI and its licensors and are protected by intellectual property laws. Except for the limited rights granted to you, no rights are granted under these Terms.

11) Confidentiality

You may receive non-public information about the Service. You agree not to disclose non-public information except as required by law or with authorization.

12) Suspension & Termination

We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms, created risk for other users or third parties, or if required by law or provider policies. You may stop using the Service at any time.

13) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RUNN AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO USE THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

15) Indemnification

You agree to defend, indemnify, and hold harmless Runn AI from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your Customer Content; (b) your use of the Service; (c) your communications and outreach activities; (d) your violation of these Terms; or (e) your violation of law or third-party rights.

16) Dispute Resolution; Arbitration; Class Action Waiver

To the extent permitted by law, you and Runn AI agree to resolve disputes through binding arbitration rather than in court, except that either party may seek injunctive relief in court for misuse of intellectual property or unauthorized access.

YOU AND RUNN AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

Some jurisdictions do not allow mandatory arbitration or certain waivers. In those cases, these provisions apply to the maximum extent permitted by law.

17) Governing Law

These Terms are governed by the laws of the State of Idaho, without regard to conflict of laws principles, except where federal law applies.

18) Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the Effective Date above. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

By using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them.